As our products are perishable items, we cannot accept returns or offer refunds once your order has been dispatched from our bakery unless there is an exceptional circumstance.

Exceptional Circumstances for Refunds: If your delivery arrives significantly damaged due to mishandling during transit, we will assess the situation and look at placing a claim through our shipping partner, Royal Mail, to arrange a refund for you. Please note that this will only be the case when orders have been damaged to the extent that they are not suitable for consumption. Minor cosmetic imperfections or slight damage will not qualify for a refund. Please ensure you send us a photo of how your package has arrived so that we can make a full assessment.

Address Errors: It is the responsibility of the customer to provide accurate shipping information at the time of placing their order. In the event that an incorrect address is provided and the parcel is unable to be delivered, we cannot be held responsible once the package has left our stores. We cannot issue refunds for orders that are undeliverable due to incorrect address details provided by the customer.

We aim to provide the best service possible for you and send you the highest quality, yummiest gluten free goodies! If you have any questions or need help with your order or our returns and refunds policy, please do not hesitate to get in touch via contactus@theauthentickitchen.co.uk.

Thank you!